Policies

Cancellation Policy

Cancellations made more than 15 days prior to the first night’s stay will be refunded 50% of the reservation fee. Refunds made to a credit card will be subject to a 2.4% credit card processing fee. Cancellations less than 15 days prior to the first night’s stay will not be refunded. The Alpine Club of Canada does not refund any booking(s) due to weather, hazardous conditions, wildlife, wildfire, delay, early departure, imposed closures or restrictions, road conditions, road closure, illness, trail closure or for any other reason(s) beyond our control. Credits and/or deferrals will not be considered for any cancellation for any reason whatsoever.

Property Damage / Management Rights

The Guest will be held responsible for any loss or damage to the lodge property caused by themselves, their guests or any person for whom they are responsible. Charges may be incurred to cover the cost of repair or replacement. It is agreed that guests will conduct themselves in a respectable manner; Management has the right to request any guest to vacate his/her cabin, with no previous notice and without assigning any reason whatsoever.

Booking Policies

• Rates are on a per-cabin basis.

• Full payment for all cabin reservations is required at the time of booking.

• All reservations will have an additional $6.50 per adult/per night environmental fee attached to the reservation.

• All rates are listed in CDN, and are per night.

• For information on exclusive bookings please contact us at info@shadowlakelodge.com.

• Ensure reading our booking and cancellation policy at the bottom of this page before booking.